Effective Date: August 24, 2026
The Porch Factory (“The Porch Factory,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting theporchfactory.com, communicating with us, requesting an estimate, scheduling an appointment, or using our services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Mailing or service address
- Email address
- Telephone or mobile number
- Property or project information
- Appointment or consultation information
- Information about the products or services you are interested in
- Messages, questions, comments, photographs, documents, or other information you submit
- Information submitted through contact forms, quote requests, scheduling tools, employment applications, or other forms on our website
If you become a customer, we may also collect information reasonably necessary to prepare estimates, manage your project, communicate with you, process transactions, and provide our services.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, pixels, server logs, and similar tools.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website or source
- Approximate geographic location
- Date and time of visits
- Interactions with our website
- Advertising or campaign information
We may use services such as Google Analytics and other analytics, advertising, or marketing technologies to help us understand website usage and improve our marketing and services.
3. How We Use Your Information
We may use information we collect to:
- Respond to questions and inquiries
- Provide estimates, quotes, consultations, and requested services
- Schedule and manage appointments
- Communicate about current or potential projects
- Provide customer service
- Manage customer and prospective customer relationships
- Send appointment confirmations and reminders
- Send service-related emails or text messages
- Follow up regarding estimates or services
- Process and maintain business records
- Improve our website, products, services, and customer experience
- Measure website traffic and marketing performance
- Conduct advertising and remarketing campaigns
- Protect against fraud, misuse, or security threats
- Comply with legal and regulatory requirements
4. Email and Text Message Communications
If you provide your email address or telephone number, we may use that information to communicate with you regarding an inquiry, estimate, appointment, project, or service.
Where permitted and with any consent required by applicable law, we may also send promotional or marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe instructions included in those communications.
If you consent to receive SMS/text messages from The Porch Factory, message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages and HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
We do not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes.
5. Cookies and Analytics
Our website may use cookies and similar technologies to provide website functionality, understand visitor behavior, remember preferences, measure advertising effectiveness, and improve our services.
We may use third-party services, including analytics and advertising providers, that place or access cookies or similar technologies on your device.
You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers when reasonably necessary to operate our business and provide our services. These providers may include companies that assist us with:
- Website hosting and maintenance
- Customer relationship management
- Appointment scheduling
- Email and SMS communications
- Analytics
- Advertising and marketing
- Payment processing
- Accounting and business operations
- Cloud storage and software services
- Contractors, vendors, or service professionals involved in fulfilling your project
These parties are permitted to access information only as appropriate to provide services to us or on our behalf.
We may also disclose information when required by law, regulation, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or the public.
7. Third-Party Services and Links
Our website may contain links to third-party websites, social media platforms, scheduling systems, payment services, or other external services.
Those services operate under their own privacy policies and practices. The Porch Factory is not responsible for the privacy practices or content of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect the information in our possession.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
9. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and financial records, resolve disputes, enforce agreements, and satisfy legal or regulatory requirements.
Retention periods may vary depending on the type of information and our legal and business obligations.
10. Your Privacy Choices
Depending on applicable law and your circumstances, you may request that we:
- Provide information about personal information we maintain about you
- Correct inaccurate information
- Delete certain personal information
- Stop certain marketing communications
- Update your communication preferences
Certain information may need to be retained for legitimate business, contractual, tax, regulatory, warranty, or legal purposes.
To make a privacy-related request, please contact us using the information below.
11. Children’s Privacy
Our website and services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, services, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page and the effective date will be revised.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
The Porch Factory
2904 Okeechobee Road
Fort Pierce, FL 34947
Phone: (772) 465-6772
Website: theporchfactory.com